Newegg Responded (Sort Of)

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We recently announced that we would be showing up at Newegg HQ to speak with the company about its RMA issues, and ahead of that trip, Newegg threw together a public statement.
Sponsor: be quiet!'s Silent Base 802

Watch our interview with Newegg (face-to-face):
Watch Part 2 of the Newegg RMA series here:
Watch Part 1 of the series here:

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This video briefly covers our current trip out to California (diverted from only fan tester + PSU training to become a much more complicated trip, including the diversion to SoCal for a few days), but we're mostly making it to cover Newegg's statement in response to our planned trip. The company has confirmed and locked-in a meeting with us and we will work through it soon. Our hope is to help Newegg understand the disconnect between it and its customers and get resolution.

TIMESTAMPS

00:00 - We Flew to Newegg
03:10 - Preparing to Talk
04:30 - PR Spin vs. Actual Solutions
06:04 - Newegg Accepts the Meeting
08:19 - Newegg's Statement So Far
09:32 - Fix or Fumble

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Host: Steve Burke
Video: Andrew Coleman