
📌 What will you learn in this video?
✔️ Customer portfolio assessment: Segmentation based on turnover, frequency and products purchased.
✔️ Customer lifecycle analysis: How to reactivate inactive, build active loyalty and recover lost customers.
✔️ Identification of reasons for churn and churn: Surveys and data analysis to understand what attracts or drives customers away.
✔️ Document management optimization: Use of CRM and ERP to record interactions and improve personalization.
✔️ Sales team surveys: Keys to improve sales strategies and motivate teams.
✔️ Customer behavior analysis: Data mining and predictive models to anticipate trends.
✔️ Identification of improvement opportunities: Advanced segmentation to optimize resources and improve customer experience.
✔️ Designing an audit and segmentation plan: How to structure a strategy based on historical data.
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📌 #CustomerManagement #IAforBusiness #MultiAgentSystems #CRM #DataAnalysis #Loyalty #CommerceOptimization #ERP