If the QR code on your Ezviz camera is damaged and cannot be scanned, there are several solutions:Check for a duplicate QR code in the package.
Some Ezviz cameras (or their packaging) may have an additional QR code sticker.
Look inside the box, manual, or on other surfaces of the camera (sometimes the QR code is duplicated on the side/bottom of the device).
Check the Ezviz mobile app.
If the camera was previously added to the app, you might find device information or a saved photo of the QR code there.
Try checking the camera settings (in the app) to see if there’s a "Device Info" section with options to share the serial number or code.
Use the serial number (SN) and verification code (VC).
In most cases, you can add the camera to the Ezviz app without scanning by manually entering the serial number and verification code.
The serial number is often printed on another part of the camera body or can be found in its settings (if the camera was already set up).
The verification code might be on a separate sticker on the camera or in the documentation.
In the Ezviz app, select “Add by Serial Number” or a similar option to manually input the data.
Contact Ezviz Support.
If none of the above methods work (no duplicate stickers, serial number unknown, or data not saved in the app), contact Ezviz official support.
In your request, provide the camera model, describe the damaged sticker issue, and share any available information (purchase date, Ezviz account details).
Support may help recreate or recover the necessary codes (if proof of ownership is available).
Check the warranty card or receipt.
In rare cases, the serial number of the camera may be listed in the warranty or receipt if the seller included this information.
Thus, start by finding the serial number and verification code on the camera, in the documentation, or the app. If all else fails, contact Ezviz support with a detailed description of the problem.
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