3 Steps For Handling Unhappy Customers

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Here are 3 simple steps to practice anytime you're dealing with an unhappy guest. 

1. De-Escalate the Situation:
As the boss, sometimes you need to be the one to step in to keep the situation calm and communicative. 

2. Empathize with Your Guest:
Hunger can make people irritable, so try to put yourself in their shoes to better grasp the situation. 

3. Document & Communicate:
Don't just placate someone who is upset— write it all down and then follow up once the situation has been handled. 

I promise you, it's so worth it to practice your conflict resolution skills. Not only will it help you in business, but it will come in handy in every day life, too. 

- Chef Mike

#customerservice #empathy #customerexperience