In this episode of The Industrial Real Estate Show, Chad Griffiths interviews Charlie Stanton of Valley Advisory and Management to unpack the often overlooked but critical role of property management. With over 1.5 million square feet under management across Texas and Arizona, Charlie explains how property managers are the “catch-all” for maintaining properties, enforcing leases, resolving tenant issues, and mitigating risk, especially in industrial settings where unexpected problems like roof leaks, unauthorized modifications, and illegal dumping are more common than many owners realize.Charlie emphasizes that great property management requires not just responsiveness but also deep knowledge of leases, maintenance, and financial reporting. He highlights how the industry has evolved from handwritten ledgers to sophisticated platforms like Yardi, which improve documentation and transparency. He also stresses the importance of regular site visits, clear communication with tenants, and understanding the full scope of responsibilities tied to commercial leases, especially for smaller tenants who often underestimate their obligations.
The conversation wraps with tips for landlords interviewing potential managers: ask about their workload, team structure, tenure, and software tools. Charlie also shares wild stories from the field, including discovering unauthorized mezzanine builds, dealing with vacant buildings, and handling risk scenarios like pothole claims. The big takeaway? Property management is far more complex (and influential) than most people think, especially in industrial real estate.
Connect with Charlie:
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Valley Advisory & Management:
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