Unplanned machine downtime has a major impact on the production and usually comes with high costs. Machine builders who use remote access will improve the uptime of their machines as most of the common operator faults or configuration issues can be solved from remote.
In this video Propack Machinery solves a machine malfunction from remote. They use IXON Cloud for remote access to their machines. A VPN connection to the machine can be started using a remote access router, so the PLC can be accessed remotely. This way the service engineer can analyse errors. By remotely overtaking the HMI panel the instruction and settings of the machine can be set correctly to solve the problem in no time.
The customer’s production is up and running in a matter of minutes.
Learn more how to benefit from Remote Service & Maintenance:
Learn more about IXON and the IIoT solutions and services we offer to support OEM machine builders:
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