My Sky HD box gave up the ghost. Hard drive failed. So I phoned Sky and they said I can have a brand new Q box...wooo! Booked an 'engineer' (a slur on real enigineers). So this installer guy comes round and says that he won't put up a new dish as it is a Health and Safety issue. A second installer came a few minutes later and they both conferred...No, it has to go on the front of the house...right next to a window! No way I said, it is going on where the original dish has been for 19 years and where Sky put it, on the back of house on a pole. They wouldn't do it. Hiding behind Health and Safety...lol.
So, I asked if they could just leave the new dish and stuff and I will do it myself. I have installed various satellite dishes over the years without issue. No, they cannot do that.
So in the end I told them to piss off. When they had gone I phoned Sky and said that if they cannot put the dish on the back in the original position then I would cancel the whole lot and go to a new provider. Bearing in mind that I have TV, landline and broadband with them and pay £80 odd a month, the customer services agent said that she will look into it and arrange for another 'engineer' (installer) to come and assess the situation.
You can see from the video that it is not a particularly difficult or overly high installation, indeed I jumped up the ladder and could have easily put the new dish on myself. I had to remove a fence panel and put the ladder on my neighbours side path which took me 1 minute to do (with next doors permission of course). Are they afraid of heights or what? The present set-up is no higher than any other and has been serviced several times over almost two decades by Sky! A lot of this health and safety is a load of bollocks.
If they cannot put up the new dish then I will be cancelling my whole Sky package and saying goodbye after almost 20 years. I have paid them tens of thousands of pounds over the years...and they won't even put a new dish where I want it.
By the way, the mount that the pole is on is absolutely rock solid, hasn't moved a millimetre in 19 years. You could tie the Titanic to it...so Sky, none of that bullshit that ''it could sway in the wind''...blah, blah