What happens when 1, 700 home improvement stores connect to OpenAI’s LLMs? Project expertise for millions of people. Lowe’s works with OpenAI to power two key tools: Mylow, a virtual advisor on Lowes.com that helps customers plan projects with confidence, and Mylow Companion, an AI app now in the hands of every in-store associate.
Together, these tools deliver expert guidance online and in the aisles, saving time, boosting confidence, and helping customers get everything they need in one trip. But this isn’t just a tech upgrade; Lowe’s rethought their entire AI approach to support projects, not just products, and to empower both customers and employees every step of the way.
Learn how they did it:
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