Why The Boeing Incident Is A Red Flag For Industrial Work Quality

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On January 5, 2024, Alaska Airlines flight 1282 took off from Portland, Oregon and was scheduled to arrive in Ontario, California. Unfortunately, the flight never made it to its final destination. Shortly after takeoff, a massive hole in the side of the plane was created when a rear exit door was blown off. Luckily, the plane was able to land safely without the loss of any life. However, a boy seated near the hole in the plane had the shirt ripped off his back before the cabin pressure was able to stabilize.

This incident is the subject of a federal investigation, and is understandably getting a lot of attention in the media. However, it has also drawn a spotlight onto industrial work quality more broadly, and that is what we want to talk about today. What is at the root of quality problems in industry? Why are bolted joints, in particular, so critical and error prone? How can leaders in industry and government prevent these types of accidents in the future?

In this week’s special episode of the Work Done Right podcast, we examine the answers to these questions and more. We're speaking with two experts who have extensive experience in the aviation and energy industries. Mark Litke, the Chief Commercial Officer of Cumulus and a former Boeing engineer, and Matt Kleiman, Cumulus’ CEO and a former leader at Shell and Draper Laboratories.

Mark and Matt will be answering many important questions, including:

To the average person, tightening a bolt properly seems like a fairly straightforward task. Why is it such a critical part of production, and why are we not getting it right?

Often, the problems that make headlines in the news are only symptomatic of a deeper problem. What is the root cause of a problem like this?

How would you recommend companies fix this problems like this going forward? What approach is going to give them the best quality outcomes?

The aviation industry is a high-profile industry with a lot of public interest. Are similar quality issues happening in other industries? If so, why aren’t we hearing about them?

Read the full show notes: