Bangladesh nationals struggling to obtain e-passports

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Applicants are struggling to obtain their electronic passports these days as the Department of Immigration and Passports is witnessing a surge in the number of e-passport applications after international travels from Bangladesh have begun to be eased.
On Sunday, hundreds of applicants scrambled for completing their application process at the Dhaka regional passport office at Agargaon throughout the day amid Covid risks while the limited number of officials and support staff struggled to deliver passports or receive applications and collect biometric data.
Both officials and applicants said that the regional passport office, adjacent to the DIP headquarters, had been receiving some four times the usual number of applications a day for weeks.
A DIP headquarters senior official said that they were facing a novel problem as some 35 per cent of applications were not getting cleared at the basic checking stage by the newly introduced German software, exacerbating the situation.
Those who have submitted their applications without any incorrect information are getting their passports on time, said the official.
The official, however, admitted that difficulties at the passport office might be responsible for delays in the delivery of passports in 5 per cent of cases.