Hume AI CEO Dr. Alan Cowen wonders about the psychological study of customer service and the function of expressive signals such as laughter in those interactions.Join Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast, and host Matt Forte as they discuss the potential for AI tools to bring more empathy to customer service. Customer service conversations can affect our quality of life, so whether we feel heard rightly determines our perception of brands.
Grab a friend and set out on a journey with the new season of The Feelings Lab, a podcast series from Hume AI. We're exploring the frontier of emotion science and its lessons for creating a more empathic future. We'll discover how scientists and technologists are seeking to bring empathy to social media, robots, digital art, and more, building equity and compassion into these ubiquitous AI systems. Join our expert hosts and emotionally-attuned guests each week to learn how empathic technologies are shaping the modern world.
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If you have any questions you'd like answered in an upcoming episode, feel free to send them to thefeelingslab@hume.ai.
About Hume AI: Hume AI is an AI research lab and technology company. Our mission is to ensure that future technology is built to serve our emotions, ensuring that as AI gets smarter it remains aligned with our goals.
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