Worst & Best Ways To Handle Angry Customers

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Worst way vs best way to handle and angry customer. 

Worst:
Taking the complaint personally, even if it is something ridiculous. When the customer raises their voice, you match their energy. It'll turn a small issue into a big one, trust me. 

Best:
Hear them out, no matter what the issue is. Stay calm and be empathetic with what is upsetting them. 

Even if they had a poor experience with your product, if the customer service is exceptional they will be back. 

Just trust me on that.

- Chef Mike

#customerservice #conflictmanagement #lifehacks #chefstalk