During this session, delve into real-life customer stories illustrating how the partnership between Cognizant and Amazon Connect can revolutionize your customers’ digital experiences. Through Cognizant Intelligent Interactions (CII), a comprehensive customer experience suite that encompasses more than 25 solutions, frameworks, reusable assets, and CRM connectors, organizations can expedite their migration to Amazon Connect and swiftly embrace cutting-edge AI and ML technologies. These technologies include generative and conversational AI, speech and text analytics, and agent-assist AI, all aimed at enhancing customer interactions. This presentation is brought to you by Cognizant, an AWS Partner.Learn more about AWS re:Invent at .
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