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A Campbell River, B.C., couple who host a short-term rental say a popular travel site cancelled thousands of dollars worth of bookings without warning.

They are now trying to reassure guests and recover the losses but say Booking.com isn’t giving them any answers.

Erin and George Roach have a two-bedroom suite in their home that has become a popular short-term rental for their guests from all over the world.

Last week, the online booking platform suddenly cancelled all of the peak season bookings at the Roach’s rental, wiping their calendar, with no warning or clear explanation.

Global's Sarah MacDonald reports.

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