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Newegg sold us a motherboard that they knew was damaged. It was even labeled as such and Newegg themselves had started to RMA it, but then they blamed us for the damage.
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Watch our interview with Newegg (face-to-face):
Newegg responded (sort of):

If you missed the beginning of this story, you can find it here:

We didn’t set out to review Newegg Customer Service, but we did review NZXT’s and you can find that here:

On the positive side, Valve impressed us with the build quality of their Steam Deck and you can see that in our teardown:

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TIMESTAMPS

00:00 - Newegg's Shady Practices
02:40 - How Newegg's Return Open Box Policies "Work"
05:55 - Newegg: So Bad They Earned An Unboxing
07:29 - Magnell Associates & Gigabyte RMA
12:10 - Examining the Damage
13:08 - Just Don't Buy Open Box (If You Can Avoid It)
15:59 - Continuing the Tear-Down
17:08 - Conclusion

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Host: Steve Burke
Video: Andrew Coleman, Keegan Gallick

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